Most high school students think a résumé is not needed until one graduates from college and is in the process of finding employment. This is far from the truth! It is an essential part of your college application. Because admission to college is so highly selective today due to the marked increase of students applying for the limited open slots, it is imperative that you find a way to stand apart from all of the other applicants. A high school résumé can help do that for you! It is one of the most important marketing tools that you can use in selling yourself. Essentially your résumé provides a snapshot picture of the “REAL” you: your interests, passions, achievements, and contributions BOTH in and out of the classroom.
User Research, User Interviews, Surveys, Persona Creation, Information Architecture, Affinity mapping, Wireframes and Prototyping, and User Testing
Rethink the Resume builder so that it meets students where they are so they can put their most professional foot forward in job interviews, job shadows, scholarship applications and similar scenarios. My core challenge was to make sure that it needs to facilitate the needs of the high schoolers who are likely building their resume for the first time and who have little or no job experience- but big aspirations.
A high school student's resume builder software serves a diverse population of which the technological and academic levels vary widely. I followed the process shown below to investigate the user's challenges and interaction with buidling their resume.
Based on the requirement I conducted 6 user interviews and 10 surveys on qualified applicants – The user must be in high school. Is planning to create a resume. Has used an online platform to create a resume. Has tried to create or has atleast one resume.
Based on the feedback from the user interviews and surveys, I analyzed the data based on these themes for conducting usability tests. All the data was grouped using an affinity map to better understand patterns,area for an oppurtunity and areas of concerns.
“I don’t know if I have anything resume worthy”
“Can I get my counselor to look over it before I submit it for the scholarship application?"
“Should you list coursework on your resume?"
Robert wants to pursue a career as an Engineer but doesn’t want to put a financial burden on his family. His counselor has suggested him to apply for a scholarship. She suggests he use the Career and readiness program to build his resume so he can apply for his scholarship before college begins.
Building further on the personas, I created a storyboard and user flow to further elaborate and detail the user's interaction with the resume builder. It also allowed me to articulate and highlight the pain points of the users.
Aiming to transform all the research into something useful and engaging, I started drafting some paper prototypes, wireframes and Hi-Fidelity Prototypes.